Customer Care Service
Pre- Sales, During Sales & Post Sales - Customer Support / Customer Care is an integral part of the Business.
In recent Years - CUSTOMER SERVICE Levels on an average has come down drastically , in some cases we can label it as PATHETIC While INVESTIGATING the reasons - some peculiar TRENDS were observed. Though we BLAME the Customer Care Team - the deterioration in SERVICE is actually DESIGNED by the IT Department. Let's see the CURRENT TRENDS |
Typical Customer Service Problems - How many TIMES You have faced these scenarios
Customer Service by
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Customer Service by
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Customer Service through
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WHO - You think is RESPONSIBLE?
1. Is the Customer Service Department to be Blamed?
2. Is it the IT Department - WHO decided to BLOCK CUSTOMER COMMUNICATION through a WELL-DESIGNED COMPLICATED MENU?
3. Or is it INSTRUCTIONS from the "TOP" - not to entertain too many Customers after the SALES is DONE
4. Or is it a COMBIMATION of Question no: 2 & 3 Both
2. Is it the IT Department - WHO decided to BLOCK CUSTOMER COMMUNICATION through a WELL-DESIGNED COMPLICATED MENU?
3. Or is it INSTRUCTIONS from the "TOP" - not to entertain too many Customers after the SALES is DONE
4. Or is it a COMBIMATION of Question no: 2 & 3 Both
What is the NET RESULT
1. The MARKETING Department is struggling to Build the " BRAND " to initiate " CUSTOMER AQUISITION "
2. The SALES Department is running under the scorching sun to BRING CUSTOMERS
3. CUSTOMER SERVICE is trying to gather INFORMATION to support You as a Customer (but they do not have access to all the screens - You will observe that You might have paid Your Credit Card dues, but still the Customer Care is calling up for "PAYMENY" - as there is " NO REAL TIME UPDATION " with Customer Care about Your " PAYMENT RECEIVED " Status
4. Is it "IT" Department deliberately creating the PROBLEM and the " BRAND " lose it shine & VALUE and CUSTOMER DECIDE TO LEAVE THE BRAND
5. What " HR " Department should " DO "
6. Or is it the "WHO CARES" attitude - a MISTAKE by DESIGN or "WHO ALL SHOULD CARE"........Take a STAND
For more info email us: augustalent@outlook.com
Call: +91 98730-88988
Call: +91 98730-88988