OD Intervention - EDP, MDP, LDP & ALDP

Entire Intervention is based on
- Management Concepts
- Best Management Tools
- Best Practices
- Case Study
​- Present Performance Standards
- Future Course of ACTION
​- ACTION LEARNING PROJECTS

1. Managing SELF


- THINKING Skills: Critical, Innovative, Analytic
​- Johari Assessment on OPENESS
- Time Management
- Resource Management
- Cost Reduction
- Risk Reduction
- Process Orientation
- Safety of Work Environment
- Transactional Analysis 
- Stress Point Analysis
​- Work Life Balance

2. Managing TEAM

- Communication Model
- Mehrabian model
​- Team Dynamics
​- Team Life Cycle
- Dysfunctional Behavior of Team
- Team Building Games / Activity
- Managing CONFLICT to         
​ COLLABORATION
- Avoiding OFFICE POLITICS

3. Managing CHANGE

- Concept of PARADIGM
- Curve JUMPING
- Kurt Lewin Model
​- Kotter's Model Validation
- Change Strategy
- Kubler Ross CHANGE CURVE Analysis
​- SATIR's Change Curve
- CHANGE CASE Study
- NUDGE theory Mind-set - Change   
  Implementation
- AKDAR Model - End to end
  implementation
- BRIDGE's Transition Model -
  Performance vs Time

4. Managing Performance & Business Results

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- Input - Process - Output Method
- Competencies required to EXECUTE
- Levels of Competencies & going forward
- Performance Indicators
- Performance Audit
- Performance Coaching
- Level 6 "Artistic" Performance
- Performance Score Card
- Performance Review- Performance FEED-BACK

                                              5. Managing Customer Experience

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- Basic Customer Expectation
​- Business Re-alignment for Customer Satisfaction
- Integrated IT System Flow of Customer's REALTIME DATA
- Customer Care Team - fed with Multiple Resources of DATA 
- Demonstration of Physical Products - Hands-on User session with Proper Handholding
  Report &
  Feedback on usage & improvement after demonstration
- FAQ Booklets
- Time to time CUSTOMER MEET - to invite NEGATIVE FEEDBACK for System & Process Improvement
- NPS (Net Promoter Score) to be captured without any bias
​- Analysis of NPS & Top Management intervention for CHANGE INTERVENTION - for Customer Delight
For more info email us: augustalent@outlook.com
Call: +91 98730-88988