OD Intervention - EDP, MDP, LDP & ALDP
Entire Intervention is based on
- Management Concepts
- Best Management Tools
- Best Practices
- Case Study
- Present Performance Standards
- Future Course of ACTION
- ACTION LEARNING PROJECTS
- Management Concepts
- Best Management Tools
- Best Practices
- Case Study
- Present Performance Standards
- Future Course of ACTION
- ACTION LEARNING PROJECTS
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4. Managing Performance & Business Results

- Input - Process - Output Method
- Competencies required to EXECUTE
- Levels of Competencies & going forward
- Performance Indicators
- Performance Audit
- Performance Coaching
- Level 6 "Artistic" Performance
- Performance Score Card
- Performance Review- Performance FEED-BACK
- Competencies required to EXECUTE
- Levels of Competencies & going forward
- Performance Indicators
- Performance Audit
- Performance Coaching
- Level 6 "Artistic" Performance
- Performance Score Card
- Performance Review- Performance FEED-BACK
5. Managing Customer Experience

- Basic Customer Expectation
- Business Re-alignment for Customer Satisfaction
- Integrated IT System Flow of Customer's REALTIME DATA
- Customer Care Team - fed with Multiple Resources of DATA
- Demonstration of Physical Products - Hands-on User session with Proper Handholding
Report &
Feedback on usage & improvement after demonstration
- FAQ Booklets
- Time to time CUSTOMER MEET - to invite NEGATIVE FEEDBACK for System & Process Improvement
- NPS (Net Promoter Score) to be captured without any bias
- Analysis of NPS & Top Management intervention for CHANGE INTERVENTION - for Customer Delight
- Business Re-alignment for Customer Satisfaction
- Integrated IT System Flow of Customer's REALTIME DATA
- Customer Care Team - fed with Multiple Resources of DATA
- Demonstration of Physical Products - Hands-on User session with Proper Handholding
Report &
Feedback on usage & improvement after demonstration
- FAQ Booklets
- Time to time CUSTOMER MEET - to invite NEGATIVE FEEDBACK for System & Process Improvement
- NPS (Net Promoter Score) to be captured without any bias
- Analysis of NPS & Top Management intervention for CHANGE INTERVENTION - for Customer Delight
For more info email us: augustalent@outlook.com
Call: +91 98730-88988
Call: +91 98730-88988