Assessment - Research - Training - Evaluation
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 Hospitals |
Compare Your INVESTMENT: TECHNOLOGY vs TALENT
Study shows a Hospital / Nursing home is ransacked by violent mobs of Patient Party and their associates not because of any Technology failure - BUT because of the FALIURE & MIS-CONDUCT of HOSPITAL Staff.
Except few, most Hospitals / Nursing Homes try to get Manpower at LOWEST COST (Less Competent) - as HR do not have a ROBUST COMPETENCY FRAMEWORK to SELECT manpower - for both Medical & Non-medical Staff.
HR still is using Old Job Description method to select people with NO ASSESSMENT TOOL
Followed by "ZERO" INVESTMENT for TALENT DEVELOPMENT.
On the other hand, Hospitals / Nursing Homes invest heavily on Medical Equipements as well as on CRM / ERP supplied & suggested by Top Tech Giants.
The Management don't understand that with Low Level of I.Q. & E.Q. staff - you are handing over costly equipment's to them - and because their Technical Competencies & Behavioral Competencies as well as Managerial Competencies are LOW - You will continue to spend RECRUURING EXPENSES for their MISTAKES leading to a VIOLENT SITUATION of a mob attack because of HUMAN MISTAKE and NOT TECH Errors
A renowned Hospital in Kolkata lost Rs 2 Crore, just because the Front Desk behave RUDELY with Patient Parties.
They could have spent Rs 2 Lac to TRAIN the Front Desk to avoid a Rs 2 Crore LOSS.
THINK - INTELLIGENTLY - to AVOID these Management Decision making MISTAKES - to save Your Hospital / Nursing Home along with Your BRAND IMAGE.
Except few, most Hospitals / Nursing Homes try to get Manpower at LOWEST COST (Less Competent) - as HR do not have a ROBUST COMPETENCY FRAMEWORK to SELECT manpower - for both Medical & Non-medical Staff.
HR still is using Old Job Description method to select people with NO ASSESSMENT TOOL
Followed by "ZERO" INVESTMENT for TALENT DEVELOPMENT.
On the other hand, Hospitals / Nursing Homes invest heavily on Medical Equipements as well as on CRM / ERP supplied & suggested by Top Tech Giants.
The Management don't understand that with Low Level of I.Q. & E.Q. staff - you are handing over costly equipment's to them - and because their Technical Competencies & Behavioral Competencies as well as Managerial Competencies are LOW - You will continue to spend RECRUURING EXPENSES for their MISTAKES leading to a VIOLENT SITUATION of a mob attack because of HUMAN MISTAKE and NOT TECH Errors
A renowned Hospital in Kolkata lost Rs 2 Crore, just because the Front Desk behave RUDELY with Patient Parties.
They could have spent Rs 2 Lac to TRAIN the Front Desk to avoid a Rs 2 Crore LOSS.
THINK - INTELLIGENTLY - to AVOID these Management Decision making MISTAKES - to save Your Hospital / Nursing Home along with Your BRAND IMAGE.
Training Programs for HOSPITALS / Nursing Homes
Talent Competency Development in Hospitals / Nursing Homes
People are in distress when they are in a Hospital.
Hospitals need to handle two Categories of Clients.
1. The PATIENT.
2. The PATIENT PARTY
Both these categories need to be adressed , based on their mental status at that point of time.
Any distorted behaviour coupled with argument can heat up the entire situation to such an extent that it can cause serious damage to Hospital property.
We recommend a plethora of Behavioural Programs for Medical , Non-Medical & Para-Medical Staffs
1. Induction & Training on Customer Service for Patients & Patient Party
2. Front Desk & Floor Management Skills Training
3. Excellence in Patient Handling for Para-Medical Staffs & Non-Medical Staff
4. Nosocomial Infection Prevention & Hygiene Training
for All Staff
5. Communication Skills for All Staff
6. Vendor Management Skills
7. Training on Marketing Skills to get MORE PATIENTS
(Both Individual, International & Corporate)
